In this section:
.Company Introduction
.Online Privacy Policy
.Quality Policy
.Equal Opportunities Policy
.Health & Safety Policy

Company Introduction:

Ultra Group(Ultra Grp) shares the same culture, quality standards, and ethics as our sister companies, Ultra Leisure, and Ultra Innovations. As a service provider to the FEC (Family Entertainment Centre) and hotelliers sector of the leisure industry, our policies are to provide a high quality product, technical support, and a reliable after sales service.

Through our relationship with Ultra Innovations, Ultra Grp has been able to intrinsically improve the value of the play factor provided by our products. With no strict co-dependencies, we benefit from our ability to network and market with other companies globally. This helps us to provide the best possible product to fulfil our customers' needs in achieving mutual goals.

We offer a range of consultative facilities from marketing and advertising to financial planning and project management. For those customers that require assistance in these areas we provide various levels of support depending on your requirements. The ability to provide a turnque operation is often flippantly offered by either inefficient or inexperienced companies. With choosing a member of the Ultra Group you benefit from the ability to get additional products and services provided by our sister companies.

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Our Online Privacy Policy:
This Policy is effective on 05/08/2005

Each time our website is visited, our web server automatically recognizes geographical information about each visitor. This information is non-specific and is not cross-referenced to contact information about the individual visitor.

Email addresses of our visitors who communicate with us via the online contact forms and the information submitted will be collected and is viewable by The Ultra Group and the website's administrators. Information about pages viewed or accessed is also aggregated and stored, in addition to this, postal addresses, telephone numbers, and visitors' names are collected from the contact forms and stored.

The information we collect is used to improve our website's content, to notify customers about updates to our websites, and used to contact customers for marketing purposes. The information collected is never shared with other organizations outside of the Ultra Group, and is disclosed at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Web site and applicable laws or to protect against misuse or unauthorized use of our Web site.

The contact forms do have an opt-out option, upon selecting this the information collected on the form will be kept for use in the correspondence initiated, and then discarded and not added to our mailing list. If however you are recieving emails from our company and would like to stop these messages, please contact us at mailto:info@ultragrpltd.com

With respect to cookies: This website does not use any cookies.

Postal addresses supplies to us will only be sent the information for which the address was originally provided, this statement also applies for contact telephone numbers.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.  If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at mailto:info@ultragrpltd.com

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.
Consumers can access this information by sending us e-mail us at the above address.

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Quality Policy

Ultra Grp is conscious of the need to develop, provide, manufacture, and where required install products for the soft play industry to a consistently high quality standard. Our aim is for continual improvement through the involvement and participation of all levels of management, employees, and other interested parties. To continue to meet this commitment, the company has documented, implemented and will maintain a quality management system which sets out to meet the requirements of BS EN ISO 9001: 2000, appropriate to the expected level of customer satisfaction.

We will continue to assess our activities with respect to the impact on safety, quality and environment incorporating those controls necessary to achieve contractual improvement of the products, process and the effectiveness of the quality management system.

Quality objectives have been established, communicated, understood and implemented at all levels throughout the organisation. The policy together with the objectives will be regularly reviewed in an endeavour to maintain continual improvement of the business. Any required changes will be made following the relevant management review meeting held at least once per annum.

All employees are aware of this policy, understand it, and their individual responsibilities within it, by an appropriate programme of training and awareness enhancement.

This policy is displayed in all suitable areas within the company’s premises.

Ivor Pawson
Managing Director

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Equal Opportunities Policy

As an equal opportunities employer, we understand the legalities and difficulties caused by discrimination of any level. It is for these reasons that we provide an unbiased and confidential recruitment, training and appraisal system.

Each employee and potential employee can expect the same treatment from all levels of management, peers and subordinates free from harassment, ridicule, isolation, discrimination and physical or mental torment as a result of their gender, race, sexual orientation, religion, capability or age. See our policies on Dignity at Work and Discrimination.

Applicants can expect equality throughout their recruitment; interviews are conducted in the same manner asking the same questions regardless of the position to which they apply. A copy of our employee application form is available from our human resources manager.

An equal pay review system has been implemented which aims to ensure that all employees enjoy the same pay and conditions while doing similar types of work. This is aimed to avoid a working culture that encourages certain types of people to not be promoted above specific levels.

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Health & Safety Policy

Our company will ensure, as far as is reasonably practicable, the business carries out its operations in such a manner as to ensure that the health, safety and welfare of its employees and visitors who may be effected by its operations.

This will be done, as far as is reasonably practicable, by achieving the following:

1 - The recruitment of a trained health and safety advisor
2 - The provision of premises, plant, equipment and safe working systems that do not involve risks to health
3 - The provision of adequate training, education, information and supervision to all employees and visitors
4 - The completion of periodic risk assessments to help develop safe working procedures and systems
5 - The compliance with national and international regulations and legislative requirements including COSHH.

The company policy is that safety; health, welfare and production are in unison and are the mutual objective of management and operatives at all levels. A high standard of health and safety is demanded from all concerned. Wherever possible these standards will be measurable and continuously improved.

All health and safety improvements and resources essential to its implementation are set out in the Health and Safety Improvement Plan and are available on the company notice boards as of the 30th October 2005.

The specific health and safety objectives for each level of employment will be displayed as of the 30th October 2005 and the company will expect those who have been given duties to implement this policy to discharge them diligently.

Our company recognises that all employees can make significant contributions to improving the health and safety performance by successfully implementing this policy.

Failure to comply with this policy will result in disciplinary action being taken.

The commitment to the continual improvement of health and safety systems within the workplace is shown through the use of risk assessments, health and safety audits and health and safety inspections, which will reduce the amount of hazards and accidents present.

Our Managing Director has many responsibilities for the health and safety of the work place, which include:

1 - Ensuring that competent staff, adequate materials and safe premises are available to meet the needs of health and safety at all times.
2 - Ensure adequate resources are provided for health and safety
3 - Ensure that health and safety responsibilities are identified and allocated to meet the needs of safety and health at all times
4 - Ensure that the health and safety policy is kept under review
5 - Provide the system to implement the policy objectives

As well as the Managing Director all employees have a responsibility for health and safety in the work place:

1 - Take reasonable care to ensure that they do not endanger themselves or anyone else.
2 - Observe all instructions, whether written or verbal, given to ensure personal safety and safety of others.
3 - Be sensibly and safely dressed for their particular working conditions, use Personal Protective Equipment wherever possible and where provided.
4 - Conduct themselves in a safe manner and refrain from fooling around.
5 - Maintain tools and equipment in good condition and report all defects to immediate supervisor.
6 - Not misuse anything provided in the interest of safety and health.
7 - Report all accidents to their immediate supervisor.
8 - Be familiar with the emergency and evacuation procedures.
9 - Co-operate with their employer and others in carrying out statutory requirements.
10 - Bring to the attention of their supervisor or safety representative anything that may lead to accident or injury.
11 - The current Health and Safety Plan will endeavor to allow all employees to meet the above demands as is reasonably practicable.

This policy will be reviewed every six months.

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